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Privacy/Security

How we protect your Privacy:

The Security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.

How we secure your personal information:

We want you to feel completely secure when ordering from Foxyknits' KOIGU On-Line Store. We use a technology called Secure Sockets Layer (SSL), which encrypts sensitive information before it is sent over the Internet. The shopping program is designed to run unencrypted while you gather your purchases. But it will not collect any information about you until you are ready to make your purchase. Your transaction will first be transferred to a "secure server" and only then you will be asked to provide shipping and billing information. Your private data will then be encrypted before sending it back to FoxyKnits. You will see a small lock displayed on either the lower bar of our browser window or at the end of the top address bar and the address of the page (URL) will start with https, the s indicating "secure".

We will add you to our mailing list only if you request it by checking the "OK to email me" box when Registering or if you have visited our "Sign Up for Emails" page and sent us your address information. To be removed, just send us an email or a letter and say "Remove Me".

We accept MasterCard, Visa, American Express and Discover cards for payment. All orders are verified for correct cardholder name and zip code verification. We also require "CVV2" code verification. This uses the 3 or 4 digit security code located near the signature strip on the back of your card (the American Express code on on the face of the card). Confirmation of this information helps eliminate fraudulent transactions.

If you prefer to give your credit card number by phone, then simply place the items in your shopping cart and proceed to Checkout. On the Checkout Screen instead of indicating payment by credit card, select "Quote" and add a Note in the box provided, "I will call you with my credit card information". To complete your purchase by phone just call us (323) 889-4281. (Monday through Friday, 8:30 AM to 4:30 PM Pacific Daylight Time). Or, you can use PayPal for your credit card payment even though you may not have a PayPal account.